Conflict in the workplace is inevitable. The management and resolution of conflict is an important skill for every employee. The Conflict Management DVD will teach employees how to manage conflict positively and improve communication.
Conflict Management DVD Subjects
Understanding workplace conflict
The positives and negatives arising from workplace conflict
Methods of communication
How to work with other employees to resolve problems
When to involve supervisors
Means for resolving conflict and avoiding misunderstandings
Conflict Management DVD Contents
(1) - Conflict Management DVD - A 14 minute video on resolving workplace disputes.
Training Documentation - Download a leader guide, quiz, answer key, and certificate of completion.