How the 30-Day Guarantee Works

• Digital products and online training: The 30-day period begins on the date of purchase.
• Physical products: The 30-day period begins on the date the product is delivered.
• Refunds are generally issued to the original payment method.
• Applicable sales tax and original outbound shipping charges will be refunded when applicable.
• After XO Safety processes a refund, please allow approximately 5–10 business days for it to appear, depending on your bank or payment provider.

Digital Products

Our 30-Day Money-Back Guarantee applies to downloadable products, including training materials, compliance kits, safety plans, written programs, digital videos, and similar products.

You may download, open, review, and use the materials during the guarantee period. If you are not satisfied, contact us within 30 days of purchase for a refund.

Individual Online Training Courses

Individual online training courses are covered by our 30-Day Money-Back Guarantee.

You may request a refund within 30 days of purchase even if you completed the course or received a certificate.

XO Safety reserves the right to revoke a course completion certificate following a refund when appropriate, including in cases involving suspected fraud, abuse, or misuse of this policy.

Bulk Online Training Purchases

Bulk purchases of online training seats are covered by the 30-day guarantee subject to the following:

• The 30-day period begins on the original purchase date.
• Refunds are available only for unused training seats.
• Seats that have already been used or completed are not refundable as part of a bulk-seat refund.
• Refunds for unused seats are calculated using the actual per-seat price paid, including applicable volume or promotional discounts.

If only part of a discounted or bundled purchase is refunded, the refund will be based on the amount actually paid for the refunded portion. XO Safety will not retroactively recalculate the price of the remaining items.

Physical Products

Physical products are covered by our 30-Day Money-Back Guarantee and may be opened and used during the guarantee period.

Before returning a physical product, please contact sales@xosafety.com for return instructions.

Unless fraud or abuse is suspected, XO Safety may issue the refund before receiving the returned product.

If a return is requested, the customer is expected to send the product back within a reasonable period, generally within 30 days after receiving return instructions.

Return Shipping

• The customer is generally responsible for return shipping costs.
• XO Safety will cover reasonable return shipping when a product was damaged, defective, or incorrectly shipped by us.
• The customer is responsible for securely packaging the returned item.
• When the customer arranges the return shipment, the customer is responsible for loss or damage occurring during return transit.

Damaged, Defective, Incorrect, Lost, or Missing Shipments

If a physical product arrives damaged, is defective, is incorrect, or is lost or missing in transit, please contact us as soon as possible.

These situations are handled separately from the normal 30-day satisfaction guarantee.

When appropriate, XO Safety will provide a replacement or refund and will cover reasonable return shipping costs for damaged, defective, or incorrectly shipped products.

Refund or Store Credit

Depending on your preference, eligible purchases may be:

• Refunded to the original payment method; or
• Credited toward another XO Safety purchase.

Store credit expires 90 days from the date it is issued. Once store credit is selected and issued, it is not refundable or convertible to cash except where required by law.

Sale Items, Bundles & Value Packs

Sale items, promotional purchases, bundles, and value packs are covered by the same 30-Day Money-Back Guarantee as regularly priced products unless otherwise clearly stated at the time of purchase.

Refund amounts are based on the amount actually paid for the refunded product or portion of the order.

Gift Cards & Promotional Credits

Gift cards and promotional credits are nonrefundable except where required by law.

Purchases Made Through Third Parties

This policy applies to purchases made directly from XO Safety, including purchases through xosafety.com and XO Safety-operated training platforms.

Products purchased through a third-party marketplace, reseller, distributor, or other seller may be subject to that seller's refund and return policies.

Requests Made After 30 Days

Refunds requested after the applicable 30-day guarantee period are not guaranteed.

However, XO Safety may, at its discretion, provide a refund, replacement, or store credit after the 30-day period.

Fraud, Abuse & Misuse

Our guarantee is intended to let customers purchase XO Safety products with confidence.

XO Safety reserves the right to deny a refund, revoke a refund, revoke course certificates when appropriate, or restrict future refund privileges when there is reasonable evidence of:

• Fraud;
• Repeated or intentional misuse of the guarantee;
• Abuse of bulk training licenses;
• Attempts to obtain products or services without payment; or
• Other conduct that XO Safety reasonably determines to be abusive or deceptive.

There is no fixed maximum number of refund requests. Refund activity may be reviewed when patterns suggest misuse or fraud.

Refund Limitations

Refunds are limited to the amount actually paid for the applicable product or service, including applicable refunded taxes and shipping charges as described above.

XO Safety is not responsible for indirect expenses, lost time, lost business, consequential damages, or other costs beyond the amount paid for the applicable purchase.